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| About Us Gilmour Sports are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page. Our Contact details: Gilmour Sports Unit 3 24 Clark Street Paisley PA3 1RB United Kingdom Phone: 0141 889 7206 Fax: 0141 840 4440 Email: hockey [at] gilmoursports [dot] com GB 464 1257 54 |
| Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency. We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet. When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. Please note that all prices displayed in Euros are an approximated cost based on (pound x 1.2) and that when you buy from us, this may not be the exact amount that is charged |
| Shipping And Handling A standard Delivery Charge of £5.95 will be applied to orders under the value of £100. For orders over £100.00, delivery is Free to addresses in Mainland UK. The Delivery Charge for orders shipping to Europe and the rest of the world, will be dependent on the final weight of the package but this charge will be confirmed with the customer prior to delivery. Under the Distance Selling Regulations you have the right to cancel your order for any item purchased on our website or through our telesales team. To cancel your order you must notify us within seven {7} working days following the day of delivery. Should you wish to exercise your rights under the Distance Selling Regulations your order may only be cancelled in writing, by fax or by e-mail. Telephone cancellations cannot be accepted. The goods must be returned in an unused and re-saleable condition. You are responsible for the cost of safe return back to us. We advise you take out appropriate insurance to cover the product during its return journey. If you are unable to return the product to us within seven {7} you must contact us to arrange collection which will be at your cost. Our courier company is Parcelforce. Parcelforce.com Please click here for international and overseas shipping information. |
| Delivery Schedule Full ownership of the goods will transfer to the customer when they have been paid for in full and delivery has taken place. All products are subject to availability. We will inform you as soon as possible where any product cannot be supplied. We make every effort to deliver within 1-2 days (normally NEXT DAY) Monday - Friday but where delays are inevitable we will endeavour to keep you informed. Orders received on a Friday will go out for delivery the following Monday. Saturday morning deliveries can be arranged but do incur an additional charge. Goods being delivered abroad please refer to our delivery tariff indicating the delivery time. GOODS MUST BE SIGNED FOR. The customer is solely responsible for inspecting the product upon delivery, and any damage to, or shortages in, a delivery must be reported to Gilmour Sports within 48 hours of the delivery being made. As part of the standard service Parcelforce will attempt a delivery. If a delivery is unsuccessful, they will leave a calling card where possible and attempt to leave with a neighbour. If either of these options are unavailable then parcelforce will leave the goods in the local post office. Please ensure that there will be somebody available to sign for the goods at the Delivery Address that you provide. |
| Back Orders If your item is not in stock, we will back order for you. You will always be contacted with the option to cancel your order if you would rather not wait. |
| Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free. |
| Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. |
| Guarantee We guarantee your satisfaction. <All of our products come with a 30 day no quibble guarantee.> |
| Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 0141 889 7206 (International +44 0141 889 7206) or fax us on 0141 840 4440 or write to us at Unit 3 24 Clark Street Paisley PA3 1RB United Kingdom |
| Privacy Policy Gilmour Sports do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Only disclose information to third-parties for goods delivery purposes |
| Returns Policy In the unlikely event of requiring to return goods to us please follow these instructions to avoid delay in processing your return. Other than as required by law we have no general policy of accepting returns Please download this form to fill out and send back to us with Should you decide to return goods ordered, unfortunately you may be charged 10% of the item's value for restocking unless agreed in advance with our staff. If an item is exchanged then the 10% restocking fee doe not apply. Unfortunately personalized or bespoke items (for example a goalie smock with your printed name or any garments with club badges embroidered) cannot be returned. An exchanged item may be subject to a new shipping charge but will not be subject to a 10% restocking charge. We are unable to guarantee hockey sticks that are a year or more older can be replaced or refunded. a) When returning goods to us you the customer are responsible for the safe carriage of the product back to us. b) You should return any product in its original packaging along with all related paperwork. If returned products are lost we will not be liable for them. c) Please note that goods must be sent back in a merchantable condition. E.g. the condition in which you would accept goods in from a retail shop. d) Returns that have received a free postage (under £100) will be subject to a delivery charge if the goods are intended for exchange. Hockey Stick Returns BREAKAGES AND COMPLAINTS Manufacturers will look to replace sticks that are blatantly faulty and have failed very early in their usage - usually the first few weeks. Wear to the head is an inescapable feature of modern hockey and manufacturers cannot and will not replace sticks for this reason. Simple effective methods and materials should be used to lessen wear to the head or shaft. Damage inflicted on a stick from clashes with other sticks is not a cause for complaint. Manufacturers will not look to replace any stick that is well used, well worn or shows clear signs of damage having been inflicted on it. THE FOLLOWING ARE NOT COVERED Chips, scratches, nicks, "invisible cracks", unraveling grip, cracks in the label, worn stick heel, loose particles inside the composite's interior, rattles, vibration, or any other result of normal use. These problems will not affect play of the stick. Warranties do not cover damage to the edges of the stick from LBZ/Argentinian backhand shots. A Composite stick is made to hit field hockey balls, nothing else. Don't hit stones, rocks, other player's sticks (that's called hacking), or anything hard. It will cause your stick to chip and bring down the total performance of your stick. Customers are advised to retain their till receipt or order confirmation and to present this to the retailer with any complaint in order to establish the exact age of the stick. Some suppliers will request this, or other form of proof of purchase, when a stick is returned under complaint. Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm |
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